Frequently Asked Questions
Everything you need to know about your Zimaya beauty experience.
Are Zimaya products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Zimaya products are 100% cruelty-free and we offer a wide range of vegan-friendly formulas. Check the product descriptions for specific ingredient details.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. Tracking information is provided via email once your order ships.
What is your return policy?
We want you to love your glow. If you are not satisfied, we accept returns on unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or tested.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our support team. Once the order has entered the fulfillment stage, it cannot be modified.
How can I find the right shade for my skin tone?
We offer a virtual try-on tool on our product pages and a comprehensive Shade Finder quiz. If you're still unsure, you can email a photo of yourself in natural lighting to our beauty experts for a personalized recommendation.