Returns & Exchanges

At Zimaya, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy on all unopened and unused products. If your purchase doesn't meet your expectations, we are committed to making the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.